Terms of Service
1. What you receive
MyGuest creates a digital welcome book for your vacation rental. Your guide includes:
- A mobile-friendly guest guide accessible via secure link
- A printable PDF version for hosts
- Content in English, Spanish and French
Delivery is via secure email link sent to the address used at checkout.
Your guide stays published while the service operates; if the service is discontinued you will get at least 30 days' notice.
2. Delivery timeline
We aim to deliver your completed guide within 3–5 business days after you submit the completed information form. This is a manually reviewed service — delivery is not instant. Timelines may vary if submitted materials need clarification or if you upload files that require manual extraction.
3. Your responsibility
You are responsible for providing accurate and complete information about your property. MyGuest formats and presents the information you provide. We are not responsible for errors, omissions, or inaccuracies in information submitted by the host.
If incorrect information is provided and a correction is needed, the included correction rounds cover two revision cycles.
4. Corrections
Two free correction rounds are included with every guide. You may request corrections using the link provided in your delivery email. That link stays valid until you have used both rounds.
Additional correction rounds cost $6 USD / $59 MXN each. Requests for significant content changes that go beyond a correction round — such as major content rewrites or full redesigns — may require an extra fee, which we will communicate before proceeding.
Corrections are reviewed and applied manually. They are not instant.
5. Uploaded files and materials
If you upload files (PDF, Word, Canva exports, photos, or screenshots), we use them to extract information for your guide. Uploaded files may be stored temporarily during the production process. We do not share your files with third parties.
If files require manual review, delivery may take additional time. You will be notified if this applies.
6. Private information
WiFi passwords, access codes, door codes, and private host contact information are stored securely in an encrypted system separate from the public website. They are delivered only through a private, token-protected link and are never published on the public page of your guide.
See our Privacy & Data page for full details.
7. Data deletion
To request deletion of your data (guide content and private details), email [email protected] with your property name and the email address used at checkout. Requests are processed within 30 days.
8. Refunds
You get a full refund if you ask for it before submitting the information form, and also within 7 calendar days of delivery — in that case we take your guide offline immediately. Full details and the remaining scenarios are in our Refund Policy.
9. Invoicing
Your Stripe receipt is issued automatically. If you need a Mexican tax invoice (CFDI), request it with your tax details at [email protected] within the same calendar month as your purchase — after that window, Mexican tax rules no longer allow it to be issued.
10. Support
For questions or issues, contact us at [email protected]. We aim to respond within 1–2 business days, Monday through Friday.
11. Changes to these terms
We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated Terms.
12. Governing language
These Terms are published in English, Spanish and French. In case of conflict between versions, the English version governs.