Privacy & Data

Last updated: June 2026

    Short version: We collect the information you provide to create your guest guide. Private details (WiFi, access codes, host phone) are stored in a secure system separate from the public website and are never published publicly. We do not sell your data.
  

What we collect

When you use MyGuest, we collect the following information:

Property name and description
Host name and contact email
Property location and address
Check-in / check-out times and instructions
House rules and amenities
Local recommendations
WiFi credentials (SSID and password)
Access codes (door code, building code, lockbox code)
Private host phone number
Any files or materials you upload (PDF, images, documents)
Payment information processed by Stripe (we do not store card data)

How we use your data

All information collected is used solely to create, deliver and maintain your welcome book guide. We do not use your data for advertising, profiling or any purpose beyond guide production and support.

Public vs. private data separation

    This separation is a core part of how MyGuest protects your guests' experience without exposing sensitive information.
  

Data type	Where it lives	Who can access it
Property name, rules, amenities, recommendations	Public guide (myguestguide.com)	Anyone with the guide link
WiFi credentials, access codes, host phone, private access details	Secure encrypted system (Cloudflare) — never on the public website	Only via private token-protected link shared with the host
Host email, payment info	Cloudflare secure system / Stripe	MyGuest only — never shared publicly

Third-party processors

MyGuest uses the following services to operate. Each is bound by its own privacy policy:

Stripe — payment processing
Tally — information form collection
Resend — transactional email delivery
Cloudflare — hosting, secure data processing, and private data storage
GitHub Pages — public guide hosting

We do not sell your data to any third party.

Data retention

We retain your guide data (public and private) for up to 12 months after delivery. After that period, data may be deleted as part of routine cleanup. You may request earlier deletion at any time.

Data deletion requests

To request deletion of your data, email hello@myguestguide.com with your property name and the email address used at checkout. Requests are processed within 30 days.

Contact

Questions about your data? Email us at hello@myguestguide.com. We aim to respond within 1–2 business days, Monday through Friday.