Refund Policy
We want every MyGuest customer to be satisfied. Here is when refunds apply and how to request one.
Refund scenarios
You paid but have not submitted the form yet
If you contact us within 48 hours of payment and have not yet submitted the information form (via the Tally link sent to your email), we will issue a full refund, no questions asked.
You have already submitted the form
Once you submit the information form, guide production begins immediately. At that point, refunds are not available. This applies regardless of how much time has passed since payment.
We were unable to deliver due to our own error
If MyGuest fails to deliver your guide due to a technical error or mistake on our end, we will issue a full refund or regenerate your guide at no charge — your choice.
You need changes after delivery
One free correction round is included with every guide. This covers reasonable adjustments to the content you submitted. Additional corrections that go beyond the original scope — such as major content rewrites or full redesigns — may require an extra fee. We will communicate any additional cost before proceeding.
How to request a refund
Email hello@myguestguide.com with:
- Your property name
- The email address used at checkout
- A brief description of your situation
We aim to respond within 1–2 business days. Refunds are processed through Stripe and may take 5–10 business days to appear on your statement, depending on your bank.
Questions?
Contact us at hello@myguestguide.com. We are happy to help.