Refund Policy
We want every MyGuest customer to be satisfied. Here is when refunds apply and how to request one.
Refund scenarios
You paid but have not submitted the form yet
If you have not yet submitted the information form (via the Tally link sent to your email), we will issue a full refund, no questions asked.
Within 7 days of delivery
Once your guide is delivered, you have 7 calendar days to request a full refund. If we refund you, we take your guide offline immediately and the link stops working.
After those 7 days
Past that window we do not issue refunds — but your included correction rounds are still available at no cost, and additional rounds cost $6 USD / $59 MXN each.
We were unable to deliver due to our own error
If MyGuest fails to deliver your guide due to a technical error or mistake on our end, we will issue a full refund or regenerate your guide at no charge — your choice.
You need changes after delivery
Two free correction rounds are included with every guide. They cover reasonable adjustments to the content you submitted. Additional correction rounds cost $6 USD / $59 MXN each. Corrections that go beyond the original scope — such as major content rewrites or full redesigns — may require an extra fee. We will communicate any additional cost before proceeding.
How to request a refund
Email [email protected] with:
- Your property name
- The email address used at checkout
- A brief description of your situation
We aim to respond within 1–2 business days. Refunds are processed through Stripe and may take 5–10 business days to appear on your statement, depending on your bank.
Questions?
Contact us at [email protected]. We are happy to help.